REFUND POLICY

Last Updated: March 17, 2026

At Nooré Atelier, we maintain a strict quality control process to ensure that every product meets our standards before dispatch. By placing an order on our website, you agree to the terms outlined below.



1. No Return / No Refund Policy

All sales made on Nooré Atelier are final.

We do not accept returns, exchanges, or refunds once an order has been placed and confirmed.

Customers are strongly advised to:
   •    Review product descriptions carefully
   •    Check size, specifications, and details before purchase



2. Exceptions (Damaged or Incorrect Orders)

We only consider issues in the following cases:
   •    You receive a damaged product
   •    You receive an incorrect item

In such cases:
   •    You must contact us within 24 hours of delivery
   •    Provide clear unboxing video proof and images

Without valid proof, requests will not be considered.



3. Resolution for Approved Cases

If your request is verified and approved:
   •    A replacement may be provided (subject to availability)
   •    In rare cases, a refund may be issued at our discretion

Refunds, if applicable, will be processed through the original payment method.



4. Non-Eligible Cases

We do not offer refunds or replacements for:
   •    Change of mind
   •    Incorrect size selection
   •    Minor colour or design variation
   •    Delayed delivery due to courier issues



5. Cash on Delivery (COD) Orders

   •    COD orders cannot be cancelled once shipped
   •    Refusal to accept COD orders may result in restriction of future orders



6. Contact Us

For any concerns regarding your order, please get in touch with us at:

Nooré Atelier
Email: support@nooreatelier.com
Website: https://www.nooreatelier.com